38 Dunning and Failed Payment Recovery Statistics That Reveal the True Cost of Payment Failures
Blog post from Orb
Failed payments represent a major source of revenue leakage, customer churn, and operational cost for subscription, ecommerce, and usage-based businesses, with estimates placing the failed-payment recovery market at $7.2 billion in 2024 and projecting it to reach $21.1 billion by 2033. Cited research links payment failures to substantial global losses, costly manual intervention, abandoned transactions, and reduced customer retention, particularly in cross-border payments, where one in ten payments reportedly fails on the first attempt. Dunning, the process of recovering failed payments through retries, customer communications, and payment-method updates, is presented as an important tool for mitigating these effects, while the dunning software market is also expected to grow rapidly. The source emphasizes that failure causes vary, including incorrect payment details, insufficient funds, expired cards, network errors, and fraud alerts, so recovery strategies should be tailored rather than universal. It also highlights consumer concerns around unclear recurring charges and cancellation friction, alongside evidence that failed or falsely declined payments can lead customers to abandon merchants permanently. Orb positions its billing, collections automation, Stripe integration, spend controls, and customer-facing usage tools as configurable infrastructure for automating routine recovery workflows while reserving manual outreach for exceptional or high-value accounts.
No tracked trend matches for this post yet.
Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.