Integrating ServiceNow and Octopus to increase efficiency: Unily's story

Unily has effectively leveraged the integration of ServiceNow with Octopus Deploy to streamline and automate their complex deployment and maintenance tasks, catering to diverse customer needs efficiently. This integration allows Unily to automate deployments through a custom platform, which reduces downtime, enhances efficiency, and maintains service quality without increasing team size. The system automates scheduling and tasks, notifies clients of deployment statuses, and ensures compliance by preventing unauthorized deployments. Since integrating these tools, Unily has seen a dramatic increase in deployment capacity, achieving nearly 3,000 deployments per month with a significantly reduced failure rate of 1.2%. This approach demonstrates how automation and strategic tool integration can optimize IT service management, allowing engineers to focus on strategic initiatives while maintaining high customer satisfaction.