How Observe Uses...Observe! [Part I]

Observe has integrated "dogfooding" into its operations by heavily utilizing its own observability tool, O2, to monitor and improve its SaaS application. O2 serves as a distinct deployment environment that is separate from production, staging, and engineering, allowing for isolated testing and observation of the entire infrastructure, including cloud services and microservices. This environment not only supports engineering efforts but also aids other departments like sales and product management in replicating customer issues and analyzing feature usage. O2 processes over 5 TB of data daily from various sources, including infrastructure telemetry from platforms like AWS and Kubernetes, and application-specific data from Observe itself. This data is critical for troubleshooting, feature planning, and understanding customer usage patterns. The discussion of O2's functionality and data ingestion is part of a multi-part series, with future posts promising to delve deeper into data utilization, user engagement, and advanced troubleshooting techniques.

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