What is session replay?
Blog post from New Relic
Session replay is a tool that captures and reconstructs user interactions on websites, enabling businesses to analyze user experiences in detail without recording actual video footage. It provides insights into site navigation, identifying areas where users encounter issues and aspects that function smoothly, benefiting DevOps, User Experience, and marketing teams. Operating by recording changes to the Document Object Model (DOM) and integrating with application performance monitoring (APM) data, session replay offers a video-like playback that helps diagnose and resolve problems effectively. Ensuring privacy and compliance with regulations like GDPR, the tool encrypts data and allows masking of sensitive information. By offering detailed user behavior insights, session replay aids developers, customer support, and product managers in optimizing web experiences, enhancing customer satisfaction, and boosting conversion rates. New Relic’s session replay platform exemplifies a compliant and secure solution, providing rich, AI-driven insights to improve digital experience monitoring while integrating seamlessly with other observability tools.