What is Digital Experience Monitoring?

Digital experience monitoring (DEM) is a crucial business practice that helps organizations understand and enhance user interactions on their technology platforms by integrating tools like end-user experience monitoring, application performance monitoring, and network monitoring. DEM tools gather and process data from various sources, including real user monitoring and synthetic transaction monitoring, to analyze performance and inform decisions for improving user experience and operational efficiency. Despite the benefits of providing detailed insights for better decision-making and proactive issue resolution, implementing DEM solutions can pose challenges, such as integrating into complex digital ecosystems and ensuring data accuracy. A successful DEM strategy involves assessing the existing digital environment, defining objectives, and selecting appropriate tools and vendors through a collaborative approach involving key stakeholders. New Relic offers a comprehensive suite of DEM tools designed to seamlessly integrate into digital ecosystems, providing end-to-end visibility and actionable insights with the help of AI to enhance user experiences.