What Is AIOps?

AIOps, or Artificial Intelligence in IT Operations, was coined by Gartner in 2016 and refers to the use of AI-based tools to enhance IT operations by improving efficiency, reducing costs, and automating processes. AIOps leverages machine learning models trained on IT-specific data to deliver faster anomaly detection and problem-solving, thus enabling more effective automation and higher performance. As IT environments grow increasingly complex with the adoption of cloud-native technologies, AIOps helps manage the challenges of monitoring numerous microservices, fragmented tools, and a deluge of operational data, ultimately reducing IT spend and enabling engineers to focus on innovation. Platforms like New Relic AI illustrate the domain-agnostic application of AIOps, integrating seamlessly with existing tools to enhance incident management processes by minimizing noise, predicting issues, and automating responses. Through a disciplined four-stage approach—data collection, model training, automation, and anomaly detection—AIOps solutions offer real-time analytics and streamline operations, reducing the mean-time-to-resolution and enabling proactive IT management.