SAP Managed Service Providers Guide to New Relic

SAP Managed Service Providers (MSPs) are transitioning from traditional server maintenance roles to becoming orchestrators of business outcomes, driven by the shift towards RISE with SAP and the demand for measurable business results. This evolution requires MSPs to adopt business observability, focusing on process reliability, modernization, and compliance rather than just system uptime. Tools like New Relic facilitate this change by offering end-to-end visibility and real-time insights across SAP and non-SAP systems, enabling faster issue resolution and de-risking SAP migrations. The new approach emphasizes proactive, AI-assisted problem-solving and outcome-based contracts aligned with business KPIs, transforming MSPs from cost centers into strategic business partners.

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