SAP business app support teams optimize process flows with New Relic

Organizations using SAP for critical business processes face challenges such as IDoc errors, RFC communication failures, and batch job delays, which can disrupt operations and negatively impact finances. Manual troubleshooting typically slows resolution times, especially when business and IT teams are not aligned. New Relic offers a solution through its monitoring for SAP, enabling quick identification of performance issues and bottlenecks by providing end-to-end traceability from the SAP Fiori frontend to the backend systems. This approach enhances operational efficiency by reducing key metrics such as Mean Time to Detect (MTTD), Mean Time to Acknowledge (MTTA), and Mean Time to Resolve (MTTR) through AI-powered alerts and centralized dashboards. By transitioning from traditional monitoring to intelligent observability, New Relic helps organizations optimize SAP business processes, providing less system overhead and faster root cause identification.