Reduce MTTR with Workloads in New Relic One
Blog post from New Relic
Operations teams managing modern software systems face challenges with complexity, fragmented monitoring, and large volumes of telemetry, which can lead to user dissatisfaction and increased stress. To address these issues and reduce mean time to resolution (MTTR), New Relic One introduced "Workloads," a feature that groups related entities to provide a comprehensive view of a service's components and performance. This tool leverages New Relic’s existing observability capabilities and tagging system to present users with curated views, helping them quickly spot, isolate, and troubleshoot problems. By improving mean time to understanding (MTTU), Workloads allows teams to move swiftly from high-level overviews to detailed, actionable insights, enhancing their ability to manage dynamic systems efficiently. The system's ability to dynamically determine workload composition and provide key metrics in a consolidated view makes it easier for users to manage and optimize their operational workflows.