Observy McObservface Episode 15: Pens, Pages, and Pain – Taming Alert Storms with Quintessence Anx

In a podcast episode of "Observy McObservface," hosted by Jonan Scheffler from New Relic, guest Quintessence Anx, a Developer Advocate at PagerDuty, discusses her role in combating alert fatigue and improving incident management through effective notification strategies. The conversation touches on the importance of having a structured incident command system, similar to that used by Southern California firefighters, to manage major incidents with roles like commander, scribe, and communications liaison. Quintessence emphasizes the need for context in metrics like Mean Time to Resolve (MTTR) and the benefits of automated remediation to reduce human intervention in alerts. The episode also explores the evolving role of ChatOps in incident management and the significance of mentoring newcomers by integrating them into professional networks. Additionally, Quintessence shares insights from her experience with chaos engineering and offers advice for navigating the early stages of a tech career, including the value of finding a good mentor and focusing on learning adaptability over specific tools.

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