Nonprofit Quill Relies on the Open Source Community and New Relic to Help Students Improve Their Writing

The New Relic Observability for Good program supports nonprofits like Quill.org by providing access to their observability platform and AI functionality, which has been pivotal in helping Quill manage a significant surge in users during the shift to online learning. Quill.org, a nonprofit dedicated to enhancing students' writing and critical-thinking skills, experienced a rapid increase in users, reaching 3.8 million students by early 2021. Founder Peter Gault highlights the role of open source in Quill's mission, noting that their platform is open source to encourage contributions from volunteers, particularly those building their resumes. Quill has engaged over a hundred contributors and works closely with teachers to shape its products, employing tools like Slack for idea sharing and teacher advisory panels for content development. As Quill's codebase has grown more complex, attracting volunteers has become challenging, yet the organization continues to seek expertise in natural language processing and Ruby on Rails. Looking ahead, Quill plans to launch a new AI tool for analyzing students' logic and evidence in writing and is developing language-focused APIs, aiming to reach 10 million low-income students in five years.

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