Nexthink’s migration to the cloud

Pascal Gandilhon, a platform quality engineer at Nexthink, discusses the company's strategic migration to the cloud, which significantly transformed both their delivery model and cultural dynamics. By partnering with New Relic, Nexthink enhanced real-time observability, enabling them to deploy most of their business on the cloud and improve their service offerings, including the Nexthink Infinity data platform that quantifies user experience. The shift from an on-premises model to a cloud-based approach involved a lift-and-shift strategy, allowing Nexthink to streamline operations, enhance internal communication, and respond to issues proactively. This transition also facilitated a cultural shift towards a DevOps model with continuous integration and delivery, reducing risk and empowering engineers to focus on meaningful tasks. The integration of New Relic's dashboards and monitoring tools provided a unified view of data, improving their ability to manage and resolve issues efficiently.