New User Management and Access Security Reduces Toil

New Relic has introduced a new user management and access security model aimed at enhancing flexibility, security, and efficiency for engineering and IT organizations, which is now available to existing customers. This model, initially launched with New Relic One in July 2020, simplifies user management by reducing the steps required to manage users across multiple accounts, enabling organizations to manage users based on groups rather than individual accounts. It provides a unified view of all users, allows for the application of consistent permission settings, and supports various authentication methods, including SAML single sign-on, to accommodate diverse team needs. The model also introduces more granular roles, such as Billing User and Organization Manager, to distribute administrative responsibilities and reduce bottlenecks. Additionally, enterprises can leverage automated user management (AUM) for efficient user management via identity providers that support the SCIM standard, further reducing manual administrative efforts. Existing accounts already on AUM or created post-July 2020 are automatically using this new model, and resources are available for users interested in migrating to the updated system.