New Relic StatusPage.io Integration: Pushing Status Pages to a New Level of Transparency

StatusPage.io, a service offering hosted status pages, has joined the New Relic Connect program, enabling New Relic customers to integrate performance data such as API response time and web throughput onto a status page. This collaboration aims to enhance communication with customers during system downtimes or performance issues, serving as a valuable tool for sales and support. Public status pages provide benefits across organizations by establishing transparency, building trust, and improving customer support, as they help manage communication internally and externally during incidents. Companies like Heroku and GitHub have successfully implemented such pages to enhance legitimacy and customer engagement. StatusPage.io simplifies setup, allowing even non-technical users to create status pages quickly, and offers a free New Relic Standard account for its customers to integrate metrics onto their pages. Users can contact StatusPage.io for setup assistance, and the blog post emphasizes that the views expressed are those of the author and not necessarily reflective of New Relic's stance.