The New Relic Observability for Good program provides free and discounted access to its observability platform to nonprofits, including Quill.org, which aims to help all students become strong writers and critical thinkers. Quill experienced a rapid spike in users during the pandemic, with over 1 million new students signing up in under six weeks, and relied on New Relic for technical support and guidance. The organization is open source, with its core platform available under the GNU Affero Public License (AGPL) v3.0, and relies on community contributions to inform its product development. Quill's open source approach involves working closely with users and teachers to shape its content and tools, and it is now seeking volunteers with expertise in areas such as natural language processing and Ruby on Rails to contribute to its growth. The organization plans to launch new tools and APIs this year, including a focus on language analysis using AI, and aims to serve 10 million low-income students in the next five years.