In this episode of Observy McObservface, Quintessence Anx, Developer Advocate at PagerDuty, discusses her experiences with alert fatigue, mean time to recovery, and post-mortems. She emphasizes that MTTR is not the only metric to track, as it can lead to negative behaviors if not used in context. Quintessence also highlights the importance of having a well-defined incident command structure, including roles such as commander, deputy, scribe, and communications liaison. The conversation touches on ChatOps, which will be part of the puzzle but not a replacement for human involvement in incident management. Quintessence shares her perspective on why ChatOps won't fully replace traditional communication mechanisms like Slack. She also talks about the importance of mentorship, especially for junior engineers, and how it can help them develop proactive problem-solving skills. The episode concludes with a discussion of the future of incident management, including the role of AI in simplifying processes and detecting anomalies.