The New Relic 2019 Product Offsite was a three-day event in Sunriver, Ore., where over 700 attendees from more than 50 product teams gathered to discuss the company's new observability platform, New Relic One. The introduction of New Relic One marked a transformational year for the company, with a focus on modernizing its platform and delivering incremental improvements. Understanding customer needs was also a key focus, with sessions emphasizing empathy and practical advice on how to incorporate that wisdom into product decisions. The event featured top New Relic execs and hands-on practitioners, with topics ranging from observability capacities to lightweight, modular agents. The Product Offsite is not just an annual event but also a testament to the company's engineering culture, with a year-long payoff in aligning the team for success.