Observability is about democratizing data, breaking down data silos, and enabling teams to ask questions and take actions on their data. It requires a change in culture within organizations, where data access is prioritized and teams can pursue democratized access to data. Observability enables the technical parts of data collection but also drives cultural changes that are essential for its adoption. It allows individuals to become data storytellers, which is crucial for achieving goals and moving an organization forward on its path of observability. Josh Biggley, an Ops Strategist at New Relic, emphasizes the importance of understanding the difference between mean time to detect, mean time to understand, and mean time to resolve, as well as the cultural aspects that influence these metrics. Observability is not just about technology but also about people and culture, making it a game-changer for organizations looking to improve their operations and decision-making processes.