FlixBus and Onefootball presented their digital transformation journeys around DevOps and customer experience at FutureStack18 Berlin, discussing the importance of monitoring and tracing for autonomy, scaling customer experience through application monitoring, and re-architecting for innovation with cloud migration and Agile methodologies. The event included presentations by FlixBus' Eric Heymann on the company's technical journey towards autonomous engineering teams, Onefootball's Fred Wynyk on their success at scaling during the 2018 FIFA World Cup Russia, and Thomas Blood from AWS on leveraging the cloud to change IT's role in the business. The insights shared by these companies offer valuable lessons for innovating faster and scaling customer experience.