How to Manage a DevOps Team: Q&A With the Manager of New Relic Mobile Team

In a DevOps environment, managers provide guidance to a single team rather than managing siloed teams of developers and operations engineers. The goal is for the team to be frictionless and collaborate effectively with customer satisfaction as the driving factor. Jason Poole, senior software engineering manager at New Relic, shares his team's approach to achieving this goal, including having a T-shaped team composition, working in weekly sprints, and prioritizing reliability work alongside feature development. The team balances communication within themselves and with other teams, uses automation tools such as Grand Central and Container Fabric, and measures performance using New Relic Browser, APM, and Synthetics. By adopting a DevOps mindset, the team is able to deliver customer value more effectively and celebrate wins together.