What an Anthropologist Brings to a Software Company—The Modern Software Podcast
Blog post from New Relic
In this episode of the New Relic Modern Software Podcast, Ali Colleen Neff, PhD, a trained anthropologist and user experience researcher, discusses her role in gathering data about how New Relic users work and using that data to build products that can help customers resolve incidents more quickly. She shares her approach to understanding the development worlds of technical users, her background in anthropology and media studies, and how she uses qualitative data to inform product development. Neff also highlights the importance of empathy and understanding user experiences, and offers tips for companies looking to become more user-centric. The conversation is hosted by Fredric Paul and Tori Wieldt, and provides valuable insights into the role of anthropologists in tech companies.
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