More than just noise reduction
Blog post from New Relic
In the fast-paced world of Site Reliability Engineering (SRE) and DevOps, rapid incident response is crucial for minimizing operational costs and maintaining service quality. New Relic AI offers a solution by using event intelligence and automatic correlations to improve key performance indicators (KPIs) such as mean time to detect, understand, and resolve incidents. By leveraging the interconnected nature of these stages, the platform enhances the efficiency of the SRE cycle, offering features like customized decision-making, natural language processing for smart incident summaries, and machine learning models for suggesting appropriate responders. This holistic approach helps teams quickly diagnose and resolve issues, reducing the impact on customers and optimizing overall system performance. Guy Fighel, the author and New Relic's General Manager of Applied Intelligence, emphasizes that these AI-driven solutions are tailored to specific environments and are designed to harness the existing knowledge within teams for improved incident management.