Making the Business Case for a Managed Distributed Tracing Solution

Companies are increasingly adopting modern software development approaches like microservices architectures to enhance agility, market responsiveness, and customer experience, though these come with challenges such as increased complexity and mean time to resolution (MTTR). Distributed tracing is essential for navigating these challenges, offering insights into request flows and pinpointing issues, thereby reducing MTTR and minimizing the impact on customer experience. Managed distributed tracing solutions, as opposed to self-managed ones, are cost-effective and less burdensome, providing comprehensive data analysis without the extensive operational demands. By automating tasks and democratizing access to telemetry data, managed solutions enable teams to efficiently monitor microservices and protect the economic value derived from modern software investments, leading to improved performance and customer satisfaction.