Life at New Relic: More Than Monitoring (Part 2)

In a conversation with Josh Biggley, an Ops Strategist at New Relic, the importance of democratized access to data and the shift from traditional monitoring to observability is highlighted as crucial for modern businesses. Observability is portrayed as a unifying force that allows different stakeholders—businesspeople, developers, and infrastructure professionals—to collaborate using a common data set, which can lead to enhanced decision-making and improved customer experiences. Biggley emphasizes that observability is not about replacing existing tools but rather about integrating and rationalizing them to create a cohesive environment that supports informed discussions and decisions. This approach not only builds trust and confidence within teams but also contributes to employee well-being by allowing IT professionals to maintain a work-life balance. Additionally, New Relic's inclusive strategy and its focus on being a trusted partner rather than just a vendor are underscored, with observability being seen as a key component in both technical and organizational transformation.