Introducing service level management
Blog post from New Relic
New Relic One has made service level management generally available, enabling cross-organizational teams to define and manage service level indicators (SLIs) and service level objectives (SLOs) with ease. This feature allows site reliability engineers, developers, IT admins, and business leaders to collaborate on reliability definitions, utilize a recommendation engine for setup, and monitor compliance through operational views and reports. The platform facilitates the establishment of performance baselines and reliability benchmarks, promoting better incident management and compliance with service level agreements (SLAs). Users can benefit from automation and insights through tools like Terraform, enhancing operational efficiency and fostering a unified view of service reliability across applications, infrastructure, and teams. Feedback from users like Sportradar, Achievers, and Zip Co highlights the tool's impact on autonomy and reliability in their engineering practices. New Relic One offers a straightforward setup process, making it accessible for organizations to quickly implement service level management, with a free trial available for new users.