Introducing New Relic Pathpoint
Blog post from New Relic
New Relic Pathpoint is introduced as a business observability solution designed to bridge the gap between technical and business teams by combining technical metrics with business insights into a single source of truth. This tool enables organizations to understand the impact of their software on business operations, allowing for real-time financial insights across industries such as retail, banking, fintech, and healthcare. Pathpoint facilitates deeper analysis of user interactions, conversion patterns, and system performance, helping businesses reduce customer churn, align service performance with financial goals, and optimize resource allocation. It provides a comprehensive view of the entire business ecosystem, linking technology stack performance directly to financial outcomes, and empowers teams to make data-driven decisions about software investments and operational efficiency. By integrating critical business metrics with detailed telemetry data, Pathpoint allows businesses to assess the financial impact of system issues, enhance customer experiences, and strategically allocate resources to maximize return on investment.