How Veygo uses serverless to improve customer experience

Veygo, a company in the short-term car insurance industry, utilizes serverless architecture to efficiently manage IT resources and customer data, particularly during peak traffic times and holidays, without the cost of maintaining excess servers. This approach allows Veygo to integrate Salesforce customer data from mobile and web applications seamlessly across operations, enhancing real-time customer interactions through automated AWS Lambda events. The use of serverless infrastructure, supported by the Serverless Framework and AWS services like API Gateway, WAF, and X-Ray, facilitates an agile development process with a focus on continuous deployment and monitoring through dashboards. These dashboards, integrated with New Relic, provide insights into API usage, Lambda functions, and error rates, enabling Veygo's software engineers to maintain a lean, agile culture and improve deployment efficiency. The company tracks key metrics like deployment frequency, lead time for change, change failure rate, and mean time to recovery (MTTR) to balance efficiency and quality in their CI/CD pipeline, with a commitment to maintaining high standards of infrastructure resilience and customer experience.