How Veygo uses serverless to improve customer experience

Veygo, a car insurance company, adopted serverless architecture to optimize IT resources and understand customer behavior in real-time, particularly during peak traffic times and holidays. They integrated Salesforce customer data across mobile and web applications using AWS Lambda functions, allowing customer agents to access this information instantly without soliciting it from customers. To monitor their serverless infrastructure, Veygo built dashboards that focus on core metrics, such as throughput, deployment frequency, lead time for change, stability, and mean time to recovery (MTTR). These dashboards help the company track its performance and identify areas for improvement, with a goal of achieving 200 releases per month and an MTTR within an hour.