The value of video in engaging audiences and measuring its quality is significant, with 70% of people viewing brands more positively after watching interesting video content from them. However, media delays can lead to viewer abandonment and decreased engagement. New Relic provides tools to monitor video player performance, offer Quality of Service (QoS) metrics, and track user experience across various devices and environments. By leveraging its Software Analytics Cloud, users can gain insights into their video libraries, track attributes from device media players, and prioritize improvements to enhance the viewing experience. This is a critical time for media content owners and producers, with new technologies making capturing, editing, and distributing media content easier, but also increasing consumer expectations of video quality and viewing experience.