When web applications experience outages or errors, it can be challenging to identify and fix issues due to unclear causes and lack of collaboration between teams. New Relic's Errors Inbox and Workloads feature helps teams collaborate across these fuzzy boundaries by grouping related apps and services together, allowing them to monitor and troubleshoot issues more efficiently. By setting up workloads, teams can create groups of specific entities, such as web applications or back-end services, and receive visibility into their health and performance in real-time. Additionally, Errors Inbox provides a centralized platform for detecting, triaging, and resolving errors, while also facilitating collaboration through discussions and Slack notifications, ultimately enabling teams to fix issues faster and reduce technical debt.