We are Angel Flight West, a non-profit organization that relies heavily on volunteer pilots to fly patients seeking life-saving treatments. To maintain reliability and reputation, we use synthetic monitoring with New Relic to monitor our app's performance, user experience, and system reliability. This allows us to identify potential issues before they happen, improve our application and infrastructure systems, and make data-driven decisions about resource allocation. Synthetic monitoring also helps us measure the impact of new features on performance, ensuring that we don't compromise user experience. By leveraging New Relic's observability tools, we've increased our team capacity, allowing us to focus on app development and product maintenance while maintaining 24/7 monitoring.