How Skyscanner is using game days to train engineers on observability

Skyscanner uses an observability platform with OpenTelemetry (OTel) and other open standards to provide actionable insights into their distributed infrastructure. They employ game days, simulated real-world incidents, to train developers and improve incident management. These games help teams develop a general approach to problem-solving and identify areas where they need additional training on the observability platform. The format allows for a fun and interactive way to learn, with over 90% of participants expressing increased confidence in debugging their production systems. Skyscanner's experience is being used by New Relic to improve their product and services.