The Modern Software Podcast: How ScribbleLive Fights Churn with New Relic

ScribbleLive added New Relic to see and fix issues that took days to resolve, allowing them to reduce churn and transform engineering from a cost center into a thought leader within the organization. With customized dashboards using performance data, ScribbleLive can now give customer success managers more visibility into what's happening with their customers, support teams more tools at their disposal, and leadership more actionable insights to inform business decisions. The company has seen measurable outcomes in faster troubleshooting and lower churn rates, and is now exploring the role of AI and other advanced technologies to drive innovation transformation. By demystifying data and contextualizing it around clients, ScribbleLive can enable the broader organization to function differently and think differently about how they do their day-to-day operations.

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