Protecting data privacy and security while building with generative AI

New Relic AI is a platform that offers deep insights, automated alerting, and system optimization using large language models (LLMs) and unified telemetry data platform, aiming to make observability ubiquitous at any organization. To protect customer information, New Relic maintains a "privacy by design" approach, ensuring traditional security concerns like access controls, encryption, and vulnerability management are met, while also addressing additional risks introduced by generative AI technology. The company leverages Azure OpenAI's APIs to power its LLM without storing or using customer information. Data security considerations are addressed at each step of the architecture, including balancing context and privacy, leveraging public documentation, and proactively protecting customers. New Relic AI is committed to maintaining a proactive approach to data security, investing in talent, technology, and partnerships to ensure industry-leading security while delivering an industry-leading product.

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