The text discusses the importance of observability in modern environments and how it can help teams improve their triage and incident response processes. It highlights the limitations of traditional monitoring tools and introduces SolarWinds Orion as a potential solution for integrating data from various sources. The article then focuses on two methods for sending Orion alerts data to New Relic: building an alert action with a PowerShell script and creating a custom integration using New Relic Flex. Both methods allow users to collect valuable insights from the Orion Alerting Engine and enable them to start asking questions they didn't know they needed to ask. The article concludes by emphasizing the need for a true platform that can consolidate all data into a single point of truth, where teams can work together to reduce response times and increase innovation.