Engineers face numerous challenges in managing and troubleshooting software issues, including maintaining distributed systems and dependencies, ensuring good user experience, and moving beyond simple software performance. New Relic is used to monitor and improve application performance monitoring (APM), enabling customers to manage all CloudWatch metrics and client-side telemetry data in one dashboard, thereby improving reliability and reducing mean time to resolve incidents by over 80%. The tool also provides actionable insights on issues before they impact users, allowing companies like DAZN and William Hill to quickly identify misconfigurations and solve problems. Additionally, New Relic improves workflows and user experience by powering real-time alert intelligence, lowering deployment times, and freeing up resources previously spent on monitoring and troubleshooting. By rightsizing costs, companies can also take more risks and innovate faster with a live product. Overall, New Relic helps companies overcome application challenges and improve their overall performance.