The Complexity in Context video series by New Relic aims to provide a clear and hands-on understanding of how to use New Relic to cut through complexity in modern software environments. The first episode focuses on observability, particularly in microservices-based environments, where complex relationships between services can make troubleshooting challenging. To address this, New Relic offers features such as distributed tracing, benchmarking, and a service map that help developers understand the relationships between services and identify performance issues. By using these tools, developers can gain a better understanding of their systems and teams, leading to smoother collaboration and faster issue resolution.