At CareerVillage.org, a platform connecting professionals with students for career entry and advancement, they utilize various technologies such as Django and React to manage their product, leveraging databases like Postgres, Redis, Solar, and Celery, as well as machine learning services for content moderation. The organization began using New Relic twelve years ago to monitor server issues, which helped them identify gaps in observability and introduce load balancing, enabling 700 students to log in concurrently. With New Relic's help, they reduced their page load time from 300 milliseconds to under 100 milliseconds. Recently, CareerVillage invested in building an AI career coach, which represents a shift in their business, aiming to support adult learners and provide personalized learning experiences through exercises like mock interviews and job description reviews. The AI tool connects to New Relic for monitoring its uptime, performance, and response times, allowing the engineering team to focus on user-facing product features and reducing costs by not hiring additional engineers for observability.