Making the Business Case for a Managed Distributed Tracing Solution

Most companies are adopting modern software development approaches like microservices architectures to accelerate time to market, gain agility, and deliver differentiated experiences. However, maintaining and improving these environments becomes increasingly difficult, leading to increased mean time to resolution (MTTR) due to complexity. Distributed tracing solutions can help teams understand the flow of requests in microservices environments and pinpoint failures or performance issues. However, not all distributed tracing solutions offer equal business value, with some requiring significant "heavy lifting" on the company's part to operate. Managed distributed tracing solutions, on the other hand, provide cost-effectiveness by automating tasks associated with tracing software management. These solutions also allow for democratized access to telemetry data, enabling teams to adopt and use the tool without additional complexity or effort. Ultimately, a managed distributed tracing solution can help companies protect their investment in modern software and deliver economic value through improved MTTR, better performance, and improved customer experience.

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