As a website hosting company, BHOOST faced challenges in identifying issues on either server or software side due to manual log combing. The New Relic free tier helped them make progress without upfront costs and resonated with their open-source foundation. Simple installation and intuitive learning enabled easy adoption of the platform. They utilized New Relic for logs, dashboards, application performance monitoring, database queries, CPU usage, and Core Web Vitals to identify issues quickly. The platform's synthetic monitoring capabilities will enable proactive steps in consulting customers, identifying resource inefficiencies, and explaining factors impacting performance. With the free tier, BHOOST was able to troubleshoot issues more efficiently, prepare for traffic surges during the high season, and improve customer experience metrics such as First Input Delay.