New Relic has adopted Adobe Experience Manager (AEM) as its content management system to improve digital customer experience and deploy updates more frequently while maintaining stability. The migration process is underway, with the company relying on New Relic for monitoring, which helped them learn valuable lessons along the way. By configuring New Relic Browser in the authoring UI, migrating traffic progressively to minimize disruptions, and monitoring general web transactions, the team was able to identify issues before they affected users, ensuring a smooth transition to AEM. The use of New Relic's Digital Intelligence Platform has been essential in tracking digital customer experience and implementing solutions when issues arise.