How to Monitor Roku Quality of Experience with New Relic

Andy Wetzel, a Senior Director at New Relic, discusses the increasing expectations for video streaming quality and the potential for viewer churn due to poor performance. To address these challenges on the popular Roku platform, New Relic has developed an open-source agent that captures and analyzes metrics related to device and channel performance, HTTP requests, and video quality of experience. This tool aims to help product owners, API managers, and developers optimize Roku channel performance and improve viewer engagement by integrating telemetry data with broader observability platforms. The post provides detailed instructions for setting up the New Relic Roku Agent and utilizing its features to monitor both system- and video-level events. It also highlights the importance of comprehensive observability for streaming architectures and encourages contributions to the open-source project.