How the New Relic Alerts Team Uses New Relic as a DevOps Platform

New Relic engineering teams utilize their platform to enhance DevOps practices by focusing on reliability and automating tasks to reduce toil. They manage complex codebases using microservices and containers, and leverage New Relic's tools to improve system reliability and availability. This includes capacity and SLA monitoring to ensure resource use aligns with service level agreements, and SLI monitoring using the Galileo API to centralize system health data. They also address data health issues with data apps, gather "dark data" to test new features, and conduct gameday testing to prepare for potential system chaos, ultimately freeing up time for feature development and improving system reliability.