How the American Academy of Pediatrics monitor their estate using workloads

The American Academy of Pediatrics (AAP) has successfully completed a project to consolidate their various online services and sites into a single platform under the aap.org website, aiming to streamline operations and enhance observability. This transition to a unified system has allowed for the adoption of standardized practices using New Relic's observability tools, notably the 'workloads' feature, which provides a comprehensive view of system health and activity, thus improving issue detection and resolution. The rebundling efforts have facilitated better collaboration among teams and allowed for more efficient monitoring and management of services, reducing the complexity that previously hampered growth. By implementing a train-the-trainer approach, the AAP has enhanced its staff's ability to understand and utilize observability metrics proactively. Additionally, by fine-tuning alert systems and employing synthetic monitoring, the organization has improved performance and user experience, while maintaining effective communication with internal and external stakeholders about system status and issues. The use of New Relic's tools has significantly improved the AAP's operational efficiency by providing greater insight and control over their infrastructure.