How synthetic monitoring supports nonprofits with Angel Flight West

Angel Flight West, a non-profit organization, relies on volunteer pilots to fly patients to critical treatments not available locally and has developed an app to facilitate matching pilots with flight opportunities. To maintain and enhance the app’s performance and reliability as the organization grows, Angel Flight West employs New Relic’s synthetic monitoring tools. These tools allow the small tech team to monitor user experience, identify potential issues before they affect volunteers, and ensure key functions perform optimally, thereby helping to justify infrastructure improvements to the board. The use of synthetic monitoring also aids in refining new features based on real-time data, ensuring that any added complexity, such as personalized filters for pilots, does not degrade system performance. By leveraging New Relic's tools, the organization can focus on its mission of patient transport rather than technical issues, benefiting from the added capacity these tools provide as they continue to expand their services.