How Deeper Observability Helped Viewpoint See Our Way to the Cloud

Viewpoint's transition of legacy single-tenant applications to the cloud, in collaboration with New Relic, exemplifies how cloud migration can be streamlined and made cost-effective with enhanced observability. Initially facing challenges with limited visibility and high costs from their existing monitoring tools, Viewpoint leveraged New Relic One to instrument their infrastructure and applications, significantly reducing monitoring costs by 57% and cutting down false positive alerts from 3,500 to 600 per week. This newfound efficiency allowed for proactive identification and resolution of performance issues, such as a back-end integration service's performance improvement by tenfold after isolating middleware components. The partnership with New Relic not only facilitated a seamless transition to Kubernetes clusters in the cloud but also enhanced engineering efficiency and customer experience by enabling proactive problem-solving, transparency through tailored dashboards, and the ability to conduct comprehensive performance testing. The collaboration underscores the importance of having a committed partner in navigating the complexities of cloud migration, thereby ensuring minimal downtime and optimized performance for construction management applications critical to Viewpoint's clients.