How BlackLine saved $16 million per year by consolidating tools

BlackLine, a cloud-based enterprise software company, leverages New Relic to enhance its financial close process by automating and controlling the monitoring of its extensive application stack, which includes monolithic applications, microservices, and third-party applications. Initially using multiple monitoring tools led to fragmented views and high cognitive loads for engineers, especially during incidents. The integration of New Relic helped streamline operations by consolidating data, reducing the number of alerts, and improving mean time to detection (MTTD). This proactive monitoring approach allows BlackLine to detect issues before they impact customers, ultimately enhancing customer satisfaction and reducing costs. New Relic's user-friendly interface and pricing model based on data ingestion rather than per host make it a cost-effective solution, offering significant return on investment by saving BlackLine an estimated $16 million annually. The platform also supports the evolution of software engineering practices within BlackLine, providing real-time feedback and enabling the creation of dashboards and alerts through New Relic Query Language (NRQL).

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