Get video experience observability with New Relic and Mux
Blog post from New Relic
In the rapidly evolving digital landscape, media and entertainment businesses face immense pressure to maintain optimal viewer experiences and seamless backend operations, especially as Americans stream over 169 billion minutes of video content weekly. To address this challenge, New Relic has partnered with Mux to enhance observability across the entire customer video experience, providing a unified measurement approach that facilitates simultaneous client-side and backend observability. This integration, available at no additional cost to New Relic users, combines Mux's video analytics with New Relic's full-stack observability to proactively improve service quality, analyze user sessions in detail, and monitor performance across various devices. By consolidating data sets, this partnership enables engineering and operations teams to prioritize impactful activities, reduce troubleshooting time, and maintain high-quality experiences, ultimately increasing viewer engagement and revenue. The setup process is simplified through an automated CloudFormation template, streamlining the configuration for users to integrate Mux data with New Relic, and offering a comprehensive monitoring solution that identifies potential system failures and bottlenecks throughout the streaming workflow.