From 10 monitoring tools to 1 with plentymarkets

Plentymarkets, an e-commerce ERP platform serving over 55,000 users, has transitioned to using New Relic for enhanced real-time monitoring, aiming to improve customer experience and operational efficiency. Previously reliant on over ten separate monitoring tools, the company faced challenges with alert overload and inefficiencies due to a limited number of engineers understanding these tools. By adopting New Relic, plentymarkets streamlined its monitoring processes, reduced false alarms, and empowered more team members to handle system issues, leading to improved application performance monitoring and faster customer issue resolution. This shift also allowed for better cost optimization and fostered a collaborative environment where all team members have equal access to monitoring data, thus enhancing the overall user experience and employee satisfaction.