Fintech D24's journey to building a payment observability system
Blog post from New Relic
D24, a major payment service provider in Latin America, streamlines millions of daily transactions through a single API integrated with various local banks and payment methods, ensuring 24/7 availability and a service level agreement (SLA) above 99.99%. To maintain this high performance and address potential issues proactively, D24 collaborates with New Relic, leveraging its observability features like dashboards, custom events, and integrated alerts. These tools help D24 monitor real-time transaction metrics, detect anomalies, and manage traffic efficiently using methodologies such as canary deployments. The integration has enhanced D24's ability to provide frictionless payment experiences, improve mean time to recovery, and ensure robust infrastructure management, all while supporting continuous innovation and scalability.